Provide world-class hardware and software support experience to customers as part of the Tier 2 support team within the Global Technical Support organization, resolving complex customer problems and improving support across all teams through collaborative work with other support engineers and managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams.
Serve in a demanding customer facing role that includes Service Desk phone support as well as providing onsite deskside support as needed. Display impeccable customer service skills and customer focus as this individual will represent WorldStrides Global IT. Serve on a shared weekly On-Call team rotation and may have to travel to other regional office locations as needed.
As an IT Support Analyst, you will provide comprehensive technical support to our fully remote workforce, ensuring a seamless and secure user experience across systems and devices. Leveraging your proven experience in IT support, you’ll resolve a wide range of technical issues while delivering an exceptional level of customer service that fosters user satisfaction and trust. This role offers the opportunity to grow into broader infrastructure or security responsibilities while serving as a dependable point of contact for our internal teams.
Intelerad is seeking an Applications & Workflow Consultant II responsible for conducting Applications and Workflow analysis, design, implementation & configuration, training, and optimization for Radiology and/or Cardiology Healthcare IT solutions. The role involves workflow analysis, designing future workflows, implementing applications optimization, and delivering training plans for clinical and technical healthcare IT customer stakeholders.
This IT Support Technician will provide primary technical support to both onsite and remote users. The position will be responsible for resolving issues related to hardware, software and networking services in person, via telephone, or electronically. This role is responsible for answering questions, researching solutions and providing technology training. The position will also be responsible for setting up computers and work on minor repairs to IT equipment.
Ensure proper computer operation so that end users can accomplish business tasks by receiving, prioritizing, documenting, and actively resolving end user help requests with diagnostic and help request tracking tools and in-person, hands-on help at the desktop level.
This position is responsible for enhancing, supporting, and maintaining an application or applications and provides guidance, leadership, and technical supervision to teams of application analysts in their area of expertise. This includes trouble shooting, researching, and solving technically challenging problems involving integrated systems. Provide coaching and mentoring to team members.
The Service Board Analyst will ensure the smooth operation and efficiency of the service boards by effectively prioritizing, qualifying, and advancing tickets while maintaining high standards of client communication and technical support. This job does require occasional outbound calls to clients to retrieve more accurate information.
In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions by responding to technical advisory and implementation questions regarding M365 tools through chats and phone calls.
The Software Support Lead is responsible for product implementation and providing continuous product support to partners. This role focuses on creating success for partners by utilizing our product solutions to automate and streamline their business processes. In partnership with the Services & Support teams, they will ensure quality dayto-day operations of partner support by facilitating escalations of partner issues and providing high-level product support.