Remote Information technology Jobs • Customer Service

To help continue our rapid growth and solve our clients’ toughest problems, Resultant needs a Help Desk Specialist to join the team. You may live in any time zone, but you will be required to work weekdays 8am - 5pm Eastern Time. This role provides tier 1 support to clients, escalates customer support requirements as appropriate, prepares desktops, laptops, and miscellaneous hardware for customers, and keeps customer documentation up-to-date and accurate.

As a Senior IT Consultant, you will be the main technical resource for your team, which includes managing associate techs, handling escalations, and being the point person on our biggest accounts which may include providing in-person and remote technical support to employees.

You will be responsible for helping our customers understand and optimize their AWS spend. You will be working on identifying cost reduction opportunities at an architectural level, building cost forecasting models, creating better governance and cost management controls, assessing customer's internal cost management programs, and continuing to identify better ways we can serve our customers.

As an IT Support Specialist at Banner Bank, you will deliver services to end-users to enhance the use of various types of software programs efficiently and effectively to fulfill business objectives. Troubleshoot applications, software and perform system administration duties for business units and internal customers.

As a Technical Team Lead, provide guidance and support to service technicians by fielding questions, issues, and escalations. Drive customer service and KPIs for the team and for individual technicians, while serving as the primary point of contact for all technician questions, monitoring Slack channels, and managing high priority escalations with finesse.

Support users in account recovery through secure video channels, authenticate identities and validate documentation with care and consistency. Document outcomes precisely, following process and escalating where needed and communicate clearly, kindly, and confidently, particularly during high-stress moments. Collaborate closely with Fixify team leads and fellow analysts to keep our service excellent and human.

DMI is looking for a Service Desk Manager to support a Federal Government customer. This Service Desk Manager will manage the performance of Level 1 services and support to customers to ensure that service levels are achieved. Responsible for ensuring that customer expectations are met or exceeded and the Contractor staff is meeting performance expectations.

Provide customer service solutions within service level agreements using company and project quality and quantity standards. Provide prompt, reliable, and accurate information to customers while maintaining effective communication. Act as the escalation point for client/customer calls to resolve difficult situations or issues.

Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas. Provide on-site support to ADD customers, support field personnel, and troubleshoot complaints reported by customers.

The IT Support Analyst’s primary role is end-user support, advance troubleshooting, and support level I analyst on complex issues to the highest levels of customer service. The IT Support Analyst II will be the escalation point of contact for IT Support Analyst I to enable a higher level of support for National Debt Relief’s Organizations and BPOs end-user population supporting the staff on a variety of technology issues.