We are seeking a remote Product Support Specialist to join our team in Morocco. Responsibilities include analyzing API requests and responses, multitasking, prioritizing issues, and collaborating effectively. Strong computer, troubleshooting, and communication skills are essential. Bilingualism (French/Italian) is a bonus.
Provides first-level technical support for Social Security Administration training system users. Handles user inquiries, troubleshoots basic technical issues, documents support requests, and escalates complex problems while maintaining excellent customer service and adherence to federal support protocols.
The Digital Operations Analyst will provide exceptional customer service and front-line technical support for our Product Life Cycle business community, as well as other operational business systems. The candidate must be open to have flexible working hours with the expectation that they will attend meetings/have communication with teams based in USA and China time zones.
Your strong communication skills help you collaborate well with our business partners and clients to onboard new services, support existing services, and provide technical support related to integrations for clients on our software platform. You enjoy problem solving, and take pride when you find answers to help clients.
Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets and works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation. Provide Tier I support for customers, which include incident management activities.
Provide first-line technical support to Appspace customers via phone, email, chat, and remote sessions. Actively listen to customer concerns, effectively diagnose issues, and deliver clear and timely resolutions. Conduct thorough root cause analysis to identify and address underlying technical problems, ensuring a smooth and positive user experience.
This Principal Workflow Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges.
Reporting to Experian Health leadership, the Lead Client Technical Analyst is a subject matter expert around the products sold by Experian Health that are supported on the team they are on. This position will assist the Manager with training, quality assurance, escalations and other general tasks as needed within the team as well as taking on casework and projects as assigned.
RedHelm is seeking a Network Operations Center Technician to join their NOC team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining managed services platforms. This role requires expertise in Windows Server administration, networking technologies, and backup management, with a focus on proactive issue resolution and customer support. This position is entry-level and offers remote work flexibility.
As Ashby's first dedicated IT hire, you will be the primary contact for all things IT and continue the IT buildout, including user facing support and work in the backend systems. This is an exciting time to join Ashby as they scale and constantly reassess processes and tools. The ideal candidate sets a high bar for their work, is responsive, and considers the long-term effects when addressing a problem.